• At Biocreama, we're committed to delivering your skincare essentials quickly, safely, and reliably. We carefully process every order to ensure it arrives in perfect condition.

Shipping Coverage

We currently ship within the United Arab Emirates (UAE) only. At this time, international shipping is not available.

Order Processing

  • Orders are typically processed within 1 business day after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Most UAE orders are delivered within 1–2 business days.
  • Delivery times may vary depending on your location.
  • Orders to remote areas or during busy periods, public holidays, or unforeseen courier delays may take up to 14 business days.

Please note that delivery times are estimates and cannot be guaranteed.

Free Shipping

Enjoy FREE shipping on all UAE orders over AED 199.

For orders below AED 199, the applicable shipping fee will be calculated and displayed at checkout before payment.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation with tracking details so you can monitor your delivery.

Delivery Information

Please ensure your shipping address, phone number, and contact details are accurate before placing your order. Biocreama cannot be held responsible for delays or failed deliveries due to incorrect or incomplete information.

If no one is available to receive your parcel, the courier may attempt redelivery or contact you to arrange another delivery time.

Shipping Delays

While we strive to deliver every order on time, occasional delays may occur due to circumstances beyond our control, including:

  • Public holidays
  • Extreme weather conditions
  • High order volumes
  • Courier operational delays
  • Remote delivery locations

We appreciate your patience and understanding should any unexpected delays arise.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or you experience any delivery issues, please contact our customer support team within 48 hours of receiving your order. We'll work with you to resolve the issue as quickly as possible.

Need Help?

If you have any questions about your order or shipping, our customer support team is here to help. Please contact us through our Contact Us page or email us at hello@biocreama.com.